{"id":1325,"date":"2026-02-28T09:04:47","date_gmt":"2026-02-28T09:04:47","guid":{"rendered":"http:\/\/firstfintech.co.uk\/?page_id=1325"},"modified":"2026-02-28T09:36:51","modified_gmt":"2026-02-28T09:36:51","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.firstfintech.co.uk\/ja\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1325\" class=\"elementor elementor-1325\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7875a8a9 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"7875a8a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-597ee56 elementor-widget elementor-widget-html\" data-id=\"597ee56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Outfit:wght@300;400;500;600;700;800&family=Space+Mono:wght@400;700&family=Noto+Sans+SC:wght@300;400;500;700&family=Noto+Sans+Devanagari:wght@300;400;500;700&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n\/* ===== RESET & VARS ===== *\/\r\n.ff-wrap{--bg-primary:#07090E;--bg-secondary:#0D1117;--bg-card:#111820;--bg-card-hover:#161E29;--accent-1:#C9A84C;--accent-2:#BF9F62;--accent-3:#896330;--accent-warm:#D4B76A;--accent-gradient:linear-gradient(135deg,#FFFECB 0%,#C9A84C 40%,#896330 100%);--text-primary:#F0F2F5;--text-secondary:#8B95A5;--text-muted:#4A5568;--border:rgba(255,255,255,0.06);--glow-1:rgba(201,168,76,0.15);--glow-2:rgba(191,159,98,0.15);--font-display:'Outfit',sans-serif;--font-mono:'Space Mono',monospace;--radius:16px;--radius-sm:8px;font-family:var(--font-display);color:var(--text-primary);line-height:1.7;box-sizing:border-box;background:var(--bg-primary)}\r\n.ff-wrap *,.ff-wrap *::before,.ff-wrap *::after{margin:0;padding:0;box-sizing:border-box}\r\n.ff-wrap[data-lang=\"zh\"],.ff-wrap[data-lang=\"zh\"] *{font-family:'Noto Sans SC',var(--font-display),sans-serif}\r\n.ff-wrap[data-lang=\"hi\"],.ff-wrap[data-lang=\"hi\"] *{font-family:'Noto Sans Devanagari',var(--font-display),sans-serif}\r\n.ff-wrap ::selection{background:var(--accent-1);color:var(--bg-primary)}\r\n.ff-wrap ::-webkit-scrollbar{width:6px}.ff-wrap ::-webkit-scrollbar-track{background:var(--bg-primary)}.ff-wrap ::-webkit-scrollbar-thumb{background:var(--accent-2);border-radius:3px}\r\n\r\n\/* ===== I18N ===== *\/\r\n.ff-wrap [data-i18n]{display:none}\r\n.ff-wrap[data-lang=\"en\"] [data-i18n=\"en\"],.ff-wrap[data-lang=\"zh\"] [data-i18n=\"zh\"],.ff-wrap[data-lang=\"hi\"] [data-i18n=\"hi\"],.ff-wrap[data-lang=\"es\"] [data-i18n=\"es\"]{display:inline}\r\n\r\n\/* ===== ANIMATIONS ===== *\/\r\n@keyframes ffFadeUp{from{opacity:0;transform:translateY(40px)}to{opacity:1;transform:translateY(0)}}\r\n@keyframes ffGlowPulse{0%,100%{opacity:.4}50%{opacity:.8}}\r\n@keyframes ffFloat{0%,100%{transform:translateY(0) rotate(0deg)}50%{transform:translateY(-20px) rotate(2deg)}}\r\n@keyframes ffOrbitSpin{from{transform:rotate(0deg)}to{transform:rotate(360deg)}}\r\n@keyframes ffTextGlow{0%,100%{text-shadow:0 0 20px rgba(201,168,76,.3)}50%{text-shadow:0 0 40px rgba(201,168,76,.6)}}\r\n@keyframes ffBorderGlow{0%,100%{border-color:rgba(201,168,76,.15)}50%{border-color:rgba(191,159,98,.3)}}\r\n.ff-wrap .anim{opacity:0;transform:translateY(30px);transition:all .8s cubic-bezier(.16,1,.3,1)}.ff-wrap .anim.visible{opacity:1;transform:translateY(0)}\r\n\r\n\/* ===== FCA TOPBAR ===== *\/\r\n.ff-wrap .fca-bar{background:rgba(201,168,76,.05);border-bottom:1px solid rgba(201,168,76,.08);padding:8px clamp(20px,4vw,80px);font-size:11px;color:var(--text-muted);display:flex;align-items:center;justify-content:center;gap:20px;flex-wrap:wrap;text-align:center;letter-spacing:.02em}.ff-wrap .fca-bar strong{color:var(--accent-1);font-weight:600}\r\n\r\n\/* ===== NAV ===== *\/\r\n.ff-wrap .ff-nav{position:fixed;top:0;left:0;right:0;z-index:1000;padding:0 clamp(20px,4vw,80px);height:72px;display:flex;align-items:center;justify-content:space-between;background:rgba(7,9,14,.7);border-bottom:1px solid var(--border);transition:all .3s}.ff-wrap .ff-nav.scrolled{background:rgba(7,9,14,.95)}\r\n.ff-wrap .nav-logo{display:flex;align-items:center;gap:12px;text-decoration:none;color:var(--text-primary)}.ff-wrap .nav-logo-icon{width:38px;height:38px;background:var(--accent-gradient);border-radius:10px;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:15px;color:var(--bg-primary)}.ff-wrap .nav-logo-text{font-weight:700;font-size:17px;letter-spacing:-.02em}.ff-wrap .nav-logo-text span{color:var(--accent-1)}\r\n.ff-wrap .nav-links{display:flex;align-items:center;gap:4px;list-style:none}.ff-wrap .nav-links a{color:var(--text-secondary);text-decoration:none;font-size:14px;font-weight:500;padding:8px 14px;border-radius:var(--radius-sm);transition:all .25s}.ff-wrap .nav-links a:hover{color:var(--text-primary);background:rgba(255,255,255,.05)}\r\n.ff-wrap .lang-sw{display:flex;align-items:center;gap:2px;background:rgba(255,255,255,.04);border-radius:20px;padding:3px;margin-left:12px}.ff-wrap .lang-btn{background:none;border:none;color:var(--text-muted);font-size:11px;font-weight:600;padding:6px 10px;border-radius:16px;cursor:pointer;transition:all .25s;font-family:var(--font-display)}.ff-wrap .lang-btn:hover{color:var(--text-secondary)}.ff-wrap .lang-btn.active{background:var(--accent-1);color:var(--bg-primary)}\r\n.ff-wrap .mob-tog{display:none;background:none;border:none;color:var(--text-primary);font-size:24px;cursor:pointer;padding:8px}\r\n@media(max-width:1024px){.ff-wrap .nav-links{display:none}.ff-wrap .mob-tog{display:block}.ff-wrap .ff-nav.menu-open .nav-links{display:flex;flex-direction:column;position:absolute;top:72px;left:0;right:0;background:rgba(7,9,14,.98);backdrop-filter:blur(20px);padding:24px;gap:4px;border-bottom:1px solid var(--border)}.ff-wrap .lang-sw{margin-left:0;margin-top:16px}}\r\n\r\n\/* ===== BTN ===== *\/\r\n.ff-wrap .btn-p{display:inline-flex;align-items:center;gap:10px;padding:16px 32px;background:var(--accent-gradient);color:var(--bg-primary);font-weight:700;font-size:15px;border:none;border-radius:12px;cursor:pointer;transition:all .3s;text-decoration:none;font-family:var(--font-display)}.ff-wrap .btn-p:hover{transform:translateY(-2px);box-shadow:0 12px 40px var(--glow-1)}\r\n.ff-wrap .btn-s{display:inline-flex;align-items:center;gap:10px;padding:16px 32px;background:rgba(255,255,255,.04);color:var(--text-primary);font-weight:600;font-size:15px;border:1px solid var(--border);border-radius:12px;cursor:pointer;transition:all .3s;text-decoration:none;font-family:var(--font-display)}.ff-wrap .btn-s:hover{background:rgba(255,255,255,.08);border-color:var(--accent-2)}\r\n\r\n\/* ===== HERO ===== *\/\r\n.ff-wrap .hero{min-height:100vh;display:flex;align-items:center;position:relative;overflow:hidden;padding:120px clamp(20px,6vw,120px) 80px}\r\n.ff-wrap .hero-inner{position:relative;z-index:2;display:grid;grid-template-columns:1fr 1fr;gap:60px;align-items:center;width:100%}\r\n.ff-wrap .hero-c{max-width:640px}\r\n.ff-wrap .hero-visual{position:relative;height:520px;display:flex;align-items:center;justify-content:center}\r\n.ff-wrap .hv-card{position:absolute;border-radius:var(--radius);backdrop-filter:blur(12px);border:1px solid rgba(201,168,76,.12);transition:transform .6s cubic-bezier(.16,1,.3,1)}\r\n.ff-wrap .hv-card-1{width:280px;height:180px;background:linear-gradient(135deg,rgba(201,168,76,.1),rgba(191,159,98,.06));top:10%;right:5%;animation:ffFloat 10s ease-in-out infinite;z-index:3}\r\n.ff-wrap .hv-card-2{width:240px;height:160px;background:linear-gradient(135deg,rgba(137,99,48,.1),rgba(201,168,76,.05));top:40%;right:25%;animation:ffFloat 12s ease-in-out infinite;animation-delay:-3s;z-index:2}\r\n.ff-wrap .hv-card-3{width:260px;height:150px;background:linear-gradient(135deg,rgba(191,159,98,.08),rgba(137,99,48,.04));bottom:12%;right:10%;animation:ffFloat 14s ease-in-out infinite;animation-delay:-6s;z-index:1}\r\n.ff-wrap .hv-card-inner{padding:20px 24px;height:100%;display:flex;flex-direction:column;justify-content:space-between}\r\n.ff-wrap .hv-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--accent-1);font-family:var(--font-mono)}\r\n.ff-wrap .hv-amount{font-size:28px;font-weight:800;font-family:var(--font-mono);background:var(--accent-gradient);-webkit-background-clip:text;-webkit-text-fill-color:transparent}\r\n.ff-wrap .hv-row{display:flex;justify-content:space-between;align-items:center}\r\n.ff-wrap .hv-tag{font-size:10px;padding:3px 10px;border-radius:12px;font-weight:600}.ff-wrap .hv-tag-ok{background:rgba(201,168,76,.12);color:var(--accent-1)}.ff-wrap .hv-tag-pend{background:rgba(191,159,98,.1);color:var(--accent-2)}\r\n.ff-wrap .hv-sub{font-size:11px;color:var(--text-muted)}\r\n.ff-wrap .hv-bar{height:4px;border-radius:2px;background:rgba(255,255,255,.06);overflow:hidden;margin-top:8px}.ff-wrap .hv-bar-fill{height:100%;border-radius:2px;background:var(--accent-gradient)}\r\n.ff-wrap .hv-dots{display:flex;gap:6px;margin-top:10px}.ff-wrap .hv-dot{width:8px;height:8px;border-radius:50%;background:rgba(201,168,76,.2)}.ff-wrap .hv-dot.active{background:var(--accent-1)}\r\n.ff-wrap .hv-globe{position:absolute;width:320px;height:320px;top:50%;left:50%;transform:translate(-50%,-50%);border-radius:50%;border:1px solid rgba(201,168,76,.06);z-index:0}\r\n.ff-wrap .hv-globe::before{content:'';position:absolute;inset:30px;border-radius:50%;border:1px dashed rgba(201,168,76,.08);animation:ffOrbitSpin 30s linear infinite}\r\n.ff-wrap .hv-globe::after{content:'';position:absolute;inset:60px;border-radius:50%;border:1px dashed rgba(191,159,98,.06);animation:ffOrbitSpin 20s linear infinite reverse}\r\n.ff-wrap .hv-pulse{position:absolute;width:12px;height:12px;border-radius:50%;background:var(--accent-1);box-shadow:0 0 20px rgba(201,168,76,.4);z-index:4}\r\n.ff-wrap .hv-pulse::after{content:'';position:absolute;inset:-4px;border-radius:50%;border:2px solid rgba(201,168,76,.3);animation:ffGlowPulse 2s ease-in-out infinite}\r\n.ff-wrap .hv-p1{top:15%;left:20%}.ff-wrap .hv-p2{bottom:25%;left:8%}.ff-wrap .hv-p3{top:35%;right:2%}\r\n.ff-wrap .hv-line{position:absolute;height:1px;background:linear-gradient(90deg,transparent,rgba(201,168,76,.2),transparent);z-index:1;transform-origin:left center}\r\n.ff-wrap .hv-l1{width:180px;top:28%;left:25%;transform:rotate(25deg)}.ff-wrap .hv-l2{width:140px;bottom:35%;left:12%;transform:rotate(-15deg)}.ff-wrap .hv-l3{width:200px;top:45%;right:5%;transform:rotate(10deg)}\r\n@media(max-width:1024px){.ff-wrap .hero-inner{grid-template-columns:1fr}.ff-wrap .hero-visual{display:none}.ff-wrap .hero-c{max-width:800px}}\r\n.ff-wrap .hero-bg{position:absolute;inset:0;overflow:hidden}.ff-wrap .hero-bg .orb{position:absolute;border-radius:50%;filter:blur(100px);animation:ffFloat 12s ease-in-out infinite}.ff-wrap .orb-1{width:600px;height:600px;background:var(--glow-1);top:-10%;right:-5%}.ff-wrap .orb-2{width:400px;height:400px;background:var(--glow-2);bottom:-10%;left:10%;animation-delay:-4s}.ff-wrap .orb-3{width:300px;height:300px;background:rgba(137,99,48,.1);top:40%;left:40%;animation-delay:-8s}\r\n.ff-wrap .hero-grid{position:absolute;inset:0;background-image:linear-gradient(rgba(255,255,255,.015) 1px,transparent 1px),linear-gradient(90deg,rgba(255,255,255,.015) 1px,transparent 1px);background-size:80px 80px;mask-image:radial-gradient(ellipse at center,black 20%,transparent 70%);-webkit-mask-image:radial-gradient(ellipse at center,black 20%,transparent 70%)}\r\n.ff-wrap .hero-badge{display:inline-flex;align-items:center;gap:8px;padding:6px 16px 6px 8px;background:rgba(201,168,76,.08);border:1px solid rgba(201,168,76,.2);border-radius:24px;font-size:13px;font-weight:500;color:var(--accent-1);margin-bottom:32px;animation:ffFadeUp .8s ease both}.ff-wrap .hero-badge-dot{width:8px;height:8px;background:var(--accent-1);border-radius:50%;animation:ffGlowPulse 2s ease-in-out infinite}\r\n.ff-wrap .hero h1{font-size:clamp(40px,6vw,72px);font-weight:800;line-height:1.05;letter-spacing:-.03em;margin-bottom:28px;animation:ffFadeUp .8s ease .15s both}.ff-wrap .hero h1 .gt{background:var(--accent-gradient);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}\r\n.ff-wrap .hero p{font-size:clamp(16px,1.5vw,20px);color:var(--text-secondary);max-width:580px;line-height:1.8;margin-bottom:48px;animation:ffFadeUp .8s ease .3s both}\r\n.ff-wrap .hero-cta{display:flex;gap:16px;flex-wrap:wrap;animation:ffFadeUp .8s ease .45s both}\r\n.ff-wrap .hero-stats{display:flex;gap:48px;margin-top:72px;padding-top:40px;border-top:1px solid var(--border);animation:ffFadeUp .8s ease .6s both}.ff-wrap .hs-n{font-size:32px;font-weight:800;font-family:var(--font-mono);background:var(--accent-gradient);-webkit-background-clip:text;-webkit-text-fill-color:transparent}.ff-wrap .hs-l{font-size:12px;color:var(--text-muted);margin-top:4px;text-transform:uppercase;letter-spacing:.08em}\r\n@media(max-width:640px){.ff-wrap .hero-stats{gap:24px;flex-wrap:wrap}}\r\n\r\n\/* ===== SECTION COMMON ===== *\/\r\n.ff-wrap section{padding:120px clamp(20px,6vw,120px);position:relative}\r\n.ff-wrap .sl{display:inline-flex;align-items:center;gap:8px;font-size:12px;font-weight:700;letter-spacing:.12em;text-transform:uppercase;color:var(--accent-1);margin-bottom:20px;font-family:var(--font-mono)}.ff-wrap .sl::before{content:'';width:24px;height:2px;background:var(--accent-1)}\r\n.ff-wrap .st{font-size:clamp(32px,4vw,52px);font-weight:800;line-height:1.1;letter-spacing:-.03em;margin-bottom:20px;color:var(--text-primary)}\r\n.ff-wrap .sd{font-size:17px;color:var(--text-secondary);max-width:640px;line-height:1.8}\r\n.ff-wrap .alt-bg{background:var(--bg-secondary);border-top:1px solid var(--border);border-bottom:1px solid var(--border)}\r\n\r\n\/* ===== SERVICES ===== *\/\r\n.ff-wrap .svc-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:24px;margin-top:64px}\r\n.ff-wrap .svc{padding:48px 36px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);transition:all .4s cubic-bezier(.16,1,.3,1);position:relative;overflow:hidden;display:flex;flex-direction:column}.ff-wrap .svc::before{content:'';position:absolute;top:0;left:0;right:0;height:3px;background:var(--accent-gradient);opacity:0;transition:opacity .3s}.ff-wrap .svc:hover{transform:translateY(-8px);border-color:rgba(201,168,76,.25);background:var(--bg-card-hover)}.ff-wrap .svc:hover::before{opacity:1}\r\n.ff-wrap .svc-i{width:64px;height:64px;border-radius:16px;display:flex;align-items:center;justify-content:center;font-size:28px;margin-bottom:28px}.ff-wrap .svc:nth-child(1) .svc-i{background:rgba(201,168,76,.1)}.ff-wrap .svc:nth-child(2) .svc-i{background:rgba(191,159,98,.1)}.ff-wrap .svc:nth-child(3) .svc-i{background:rgba(137,99,48,.1)}\r\n.ff-wrap .svc h3{font-size:24px;font-weight:700;margin-bottom:16px;letter-spacing:-.02em;color:var(--text-primary)}.ff-wrap .svc>p{font-size:15px;color:var(--text-secondary);line-height:1.85;flex:1}\r\n.ff-wrap .svc-feat{list-style:none;margin-top:20px;display:flex;flex-direction:column;gap:8px}.ff-wrap .svc-feat li{font-size:13px;color:var(--text-secondary);padding-left:20px;position:relative;line-height:1.6}.ff-wrap .svc-feat li::before{content:'\\2192';position:absolute;left:0;color:var(--accent-1);font-weight:700}\r\n.ff-wrap .svc-b{display:inline-flex;align-items:center;gap:6px;margin-top:24px;padding:8px 16px;background:rgba(255,255,255,.04);border:1px solid var(--border);border-radius:24px;font-size:12px;font-weight:600;color:var(--accent-1);width:fit-content}.ff-wrap .svc-b.soon{background:rgba(137,99,48,.1);border-color:rgba(137,99,48,.2);color:var(--accent-3)}\r\n@media(max-width:900px){.ff-wrap .svc-grid{grid-template-columns:1fr}}\r\n\r\n\/* ===== ABOUT ===== *\/\r\n.ff-wrap .about-grid{display:grid;grid-template-columns:1fr 1fr;gap:80px;align-items:center;margin-top:64px}\r\n.ff-wrap .about-vis{position:relative;height:460px;border-radius:var(--radius);overflow:hidden;background:var(--bg-card);border:1px solid var(--border)}.ff-wrap .about-vis-in{position:absolute;inset:0;display:flex;justify-content:center;align-items:center}\r\n.ff-wrap .orb-r{position:absolute;border:1px solid rgba(201,168,76,.1);border-radius:50%;animation:ffOrbitSpin 20s linear infinite}.ff-wrap .orb-r:nth-child(1){width:200px;height:200px}.ff-wrap .orb-r:nth-child(2){width:320px;height:320px;animation-duration:30s;animation-direction:reverse;border-color:rgba(191,159,98,.1)}.ff-wrap .orb-r:nth-child(3){width:440px;height:440px;animation-duration:40s;border-color:rgba(137,99,48,.08)}\r\n.ff-wrap .orb-c{width:80px;height:80px;background:var(--accent-gradient);border-radius:20px;display:flex;align-items:center;justify-content:center;font-size:28px;font-weight:900;color:var(--bg-primary);z-index:2;box-shadow:0 0 60px var(--glow-1)}\r\n.ff-wrap .orb-n{position:absolute;width:44px;height:44px;background:var(--bg-card);border:1px solid var(--border);border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:18px;z-index:3}.ff-wrap .orb-n:nth-child(5){top:30px;left:50%;transform:translateX(-50%)}.ff-wrap .orb-n:nth-child(6){bottom:30px;right:40px}.ff-wrap .orb-n:nth-child(7){top:50%;left:20px;transform:translateY(-50%)}.ff-wrap .orb-n:nth-child(8){bottom:80px;left:60px}\r\n.ff-wrap .about-text h3{font-size:28px;font-weight:700;margin-bottom:20px;letter-spacing:-.02em;color:var(--text-primary)}.ff-wrap .about-text p{color:var(--text-secondary);font-size:16px;line-height:1.9;margin-bottom:16px}\r\n.ff-wrap .reg-badges{display:flex;gap:12px;margin-top:32px;flex-wrap:wrap}.ff-wrap .reg-b{padding:14px 20px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-sm);transition:all .3s;flex:1;min-width:160px}.ff-wrap .reg-b:hover{border-color:var(--accent-1);transform:translateY(-3px)}.ff-wrap .reg-b-l{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.1em;color:var(--accent-1);margin-bottom:6px;font-family:var(--font-mono)}.ff-wrap .reg-b-v{font-size:14px;font-weight:600;color:var(--text-primary)}.ff-wrap .reg-b-s{font-size:11px;color:var(--text-muted);margin-top:2px}\r\n@media(max-width:900px){.ff-wrap .about-grid{grid-template-columns:1fr;gap:40px}.ff-wrap .about-vis{height:300px}}\r\n\r\n\/* ===== VALUES ===== *\/\r\n.ff-wrap .val-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-top:64px}\r\n.ff-wrap .val{padding:36px 28px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);transition:all .4s;position:relative;overflow:hidden}\r\n.ff-wrap .val::after{content:'';position:absolute;top:0;left:0;width:4px;height:100%;background:var(--accent-gradient);opacity:0;transition:opacity .3s}\r\n.ff-wrap .val:hover{transform:translateY(-6px);border-color:rgba(201,168,76,.2)}.ff-wrap .val:hover::after{opacity:1}\r\n.ff-wrap .val-icon{font-size:32px;margin-bottom:20px}\r\n.ff-wrap .val h4{font-size:18px;font-weight:700;margin-bottom:10px;letter-spacing:-.01em;color:var(--text-primary)}\r\n.ff-wrap .val>p{font-size:14px;color:var(--text-secondary);line-height:1.8;margin-bottom:16px}\r\n.ff-wrap .val-detail{list-style:none;display:flex;flex-direction:column;gap:6px}.ff-wrap .val-detail li{font-size:12px;color:var(--text-muted);padding-left:16px;position:relative;line-height:1.6}.ff-wrap .val-detail li::before{content:'\\2022';position:absolute;left:0;color:var(--accent-1);font-weight:700}\r\n@media(max-width:900px){.ff-wrap .val-grid{grid-template-columns:1fr}}\r\n\r\n\/* ===== ADVANTAGES ===== *\/\r\n.ff-wrap .adv-hero{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin-top:64px}\r\n.ff-wrap .adv-big{padding:52px 44px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);position:relative;overflow:hidden;transition:all .3s}\r\n.ff-wrap .adv-big:hover{border-color:rgba(201,168,76,.2);transform:translateY(-4px)}\r\n.ff-wrap .adv-big::after{content:'';position:absolute;bottom:0;left:0;right:0;height:140px;background:linear-gradient(to top,rgba(201,168,76,.04),transparent);pointer-events:none}\r\n.ff-wrap .adv-stat{font-size:52px;font-weight:800;font-family:var(--font-mono);background:var(--accent-gradient);-webkit-background-clip:text;-webkit-text-fill-color:transparent;line-height:1;margin-bottom:20px}\r\n.ff-wrap .adv-big h3{font-size:22px;font-weight:700;margin-bottom:14px;color:var(--text-primary)}\r\n.ff-wrap .adv-big>p{font-size:14px;color:var(--text-secondary);line-height:1.85;margin-bottom:16px;position:relative;z-index:1}\r\n.ff-wrap .adv-list{list-style:none;display:flex;flex-direction:column;gap:8px;position:relative;z-index:1}\r\n.ff-wrap .adv-list li{font-size:13px;color:var(--text-secondary);padding:10px 14px;background:rgba(255,255,255,.02);border:1px solid var(--border);border-radius:var(--radius-sm);display:flex;align-items:center;gap:10px;transition:all .2s}\r\n.ff-wrap .adv-list li:hover{border-color:rgba(201,168,76,.15);background:rgba(201,168,76,.03)}\r\n.ff-wrap .adv-list li .adv-li-icon{color:var(--accent-1);font-size:14px;flex-shrink:0;width:20px;text-align:center}\r\n@media(max-width:900px){.ff-wrap .adv-hero{grid-template-columns:1fr}}\r\n\r\n\/* ===== COMPLIANCE ===== *\/\r\n.ff-wrap .comp-top{display:grid;grid-template-columns:1fr 1fr;gap:36px;margin-top:48px;align-items:start}\r\n.ff-wrap .comp-chart{padding:28px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius)}\r\n.ff-wrap .comp-node{padding:12px 16px;border-radius:var(--radius-sm);margin-bottom:8px;font-size:13px;font-weight:600}\r\n.ff-wrap .cn-main{background:var(--accent-gradient);color:var(--bg-primary);font-size:15px;text-align:center}\r\n.ff-wrap .cn-sub{background:rgba(201,168,76,.06);border:1px solid rgba(201,168,76,.15);color:var(--accent-1);text-align:center}\r\n.ff-wrap .comp-branches{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-top:12px}\r\n.ff-wrap .comp-br{padding:10px 12px;background:rgba(255,255,255,.02);border:1px solid var(--border);border-radius:var(--radius-sm);font-size:12px;color:var(--text-secondary);text-align:center;font-weight:500}\r\n.ff-wrap .comp-principles{margin-top:16px;padding:16px;background:rgba(201,168,76,.03);border:1px solid rgba(201,168,76,.1);border-radius:var(--radius-sm)}\r\n.ff-wrap .comp-principles h4{font-size:12px;font-weight:700;color:var(--accent-1);margin-bottom:8px}\r\n.ff-wrap .comp-principles ul{list-style:none;display:grid;grid-template-columns:1fr 1fr;gap:4px}\r\n.ff-wrap .comp-principles li{font-size:11px;color:var(--text-secondary);padding-left:14px;position:relative;line-height:1.5}\r\n.ff-wrap .comp-principles li::before{content:'\\2713';position:absolute;left:0;color:var(--accent-1);font-size:10px}\r\n.ff-wrap .comp-docs h3{font-size:20px;font-weight:700;margin-bottom:16px;color:var(--text-primary)}\r\n.ff-wrap .doc-cat{margin-bottom:20px}\r\n.ff-wrap .doc-cat-t{font-size:12px;font-weight:700;color:var(--accent-1);text-transform:uppercase;letter-spacing:.08em;margin-bottom:8px;font-family:var(--font-mono);display:flex;align-items:center;gap:8px}.ff-wrap .doc-cat-t::before{content:'';width:12px;height:2px;background:var(--accent-1)}\r\n.ff-wrap .doc-l{list-style:none}.ff-wrap .doc-l li{padding:8px 0;font-size:13px;color:var(--text-secondary);border-bottom:1px solid var(--border);display:flex;align-items:flex-start;gap:8px;line-height:1.5}.ff-wrap .doc-l li::before{content:'\\2713';color:var(--accent-1);font-size:11px;font-weight:700;margin-top:2px;flex-shrink:0}\r\n.ff-wrap .doc-l li .doc-sub{display:block;font-size:11px;color:var(--text-muted);margin-top:2px}\r\n.ff-wrap .comp-bottom{display:grid;grid-template-columns:repeat(2,1fr);gap:20px;margin-top:48px}\r\n.ff-wrap .comp-pill{padding:32px 28px;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);text-align:left;transition:all .4s;position:relative;overflow:hidden}\r\n.ff-wrap .comp-pill::before{content:'';position:absolute;top:0;left:0;width:4px;height:100%;background:var(--accent-gradient);opacity:0;transition:opacity .3s}\r\n.ff-wrap .comp-pill:hover{border-color:var(--accent-1);transform:translateY(-4px)}.ff-wrap .comp-pill:hover::before{opacity:1}\r\n.ff-wrap .comp-pill-head{display:flex;align-items:center;gap:14px;margin-bottom:14px}\r\n.ff-wrap .comp-pill-icon{font-size:28px;width:52px;height:52px;border-radius:14px;display:flex;align-items:center;justify-content:center;flex-shrink:0}\r\n.ff-wrap .comp-pill:nth-child(1) .comp-pill-icon{background:rgba(201,168,76,.1)}\r\n.ff-wrap .comp-pill:nth-child(2) .comp-pill-icon{background:rgba(191,159,98,.1)}\r\n.ff-wrap .comp-pill:nth-child(3) .comp-pill-icon{background:rgba(137,99,48,.1)}\r\n.ff-wrap .comp-pill:nth-child(4) .comp-pill-icon{background:rgba(201,168,76,.08)}\r\n.ff-wrap .comp-pill h5{font-size:17px;font-weight:700;color:var(--text-primary)}\r\n.ff-wrap .comp-pill>p{font-size:14px;color:var(--text-secondary);line-height:1.75;margin-bottom:16px}\r\n.ff-wrap .comp-pill-list{list-style:none;display:flex;flex-direction:column;gap:6px}\r\n.ff-wrap .comp-pill-list li{font-size:12px;color:var(--text-muted);padding-left:16px;position:relative;line-height:1.55}\r\n.ff-wrap .comp-pill-list li::before{content:'\\2192';position:absolute;left:0;color:var(--accent-1);font-weight:700;font-size:11px}\r\n@media(max-width:900px){.ff-wrap .comp-top{grid-template-columns:1fr}.ff-wrap .comp-bottom{grid-template-columns:1fr}}\r\n\r\n\/* ===== NEWS ===== *\/\r\n.ff-wrap .news-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:24px;margin-top:64px}\r\n.ff-wrap .news-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;transition:all .4s;display:flex;flex-direction:column}\r\n.ff-wrap .news-card:hover{transform:translateY(-6px);border-color:rgba(201,168,76,.2)}\r\n.ff-wrap .news-img{height:180px;background:linear-gradient(135deg,rgba(201,168,76,.15),rgba(191,159,98,.15),rgba(137,99,48,.15));display:flex;align-items:center;justify-content:center;font-size:48px;position:relative}\r\n.ff-wrap .news-img-tag{position:absolute;top:16px;left:16px;padding:4px 12px;background:rgba(201,168,76,.15);border:1px solid rgba(201,168,76,.2);border-radius:20px;font-size:10px;font-weight:700;color:var(--accent-1);text-transform:uppercase;letter-spacing:.08em}\r\n.ff-wrap .news-body{padding:28px;flex:1;display:flex;flex-direction:column}\r\n.ff-wrap .news-date{font-size:11px;color:var(--text-muted);font-family:var(--font-mono);margin-bottom:12px}\r\n.ff-wrap .news-card h3{font-size:18px;font-weight:700;margin-bottom:12px;letter-spacing:-.01em;line-height:1.35;color:var(--text-primary)}\r\n.ff-wrap .news-body>p{font-size:14px;color:var(--text-secondary);line-height:1.7;flex:1}\r\n.ff-wrap .news-link{display:inline-flex;align-items:center;gap:6px;margin-top:16px;font-size:13px;font-weight:600;color:var(--accent-1);text-decoration:none;transition:gap .2s}.ff-wrap .news-link:hover{gap:10px}\r\n@media(max-width:900px){.ff-wrap .news-grid{grid-template-columns:1fr}}\r\n\r\n\/* ===== CTA ===== *\/\r\n.ff-wrap .cta{text-align:center;padding:160px clamp(20px,6vw,120px);position:relative;overflow:hidden;background:var(--bg-primary)}\r\n.ff-wrap .cta-glow{position:absolute;width:600px;height:600px;border-radius:50%;filter:blur(150px);top:50%;left:50%;transform:translate(-50%,-50%);background:radial-gradient(circle,var(--glow-1),var(--glow-2),transparent);opacity:.4}\r\n.ff-wrap .cta h2{font-size:clamp(36px,5vw,60px);font-weight:800;letter-spacing:-.03em;margin-bottom:20px;position:relative;animation:ffTextGlow 4s ease-in-out infinite;color:var(--text-primary)}\r\n.ff-wrap .cta>p{font-size:18px;color:var(--text-secondary);max-width:520px;margin:0 auto 48px;position:relative}\r\n.ff-wrap .cta .btn-p{position:relative;font-size:17px;padding:20px 48px}\r\n.ff-wrap .cta-det{display:flex;justify-content:center;gap:48px;margin-top:48px;flex-wrap:wrap;position:relative}\r\n.ff-wrap .cta-d{text-align:center}.ff-wrap .cta-d-l{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.12em;color:var(--text-muted);margin-bottom:4px;font-family:var(--font-mono)}.ff-wrap .cta-d-v{font-size:14px;color:var(--text-secondary)}.ff-wrap .cta-d-v a{color:var(--accent-1);text-decoration:none}.ff-wrap .cta-d-v a:hover{text-decoration:underline}\r\n<\/style>\r\n\r\n<!-- ===== HTML BODY ===== -->\r\n<div class=\"ff-wrap\" data-lang=\"en\">\r\n\r\n<!-- Nav -->\r\n<nav class=\"ff-nav\" id=\"ff-nb\">\r\n  <a href=\"http:\/\/firstfintech.co.uk\/\" class=\"nav-logo\"><img decoding=\"async\" class=\"alignnone size-full wp-image-1046\" src=\"\/wp-content\/uploads\/2026\/02\/logo.svg\" alt=\"\" width=\"120\" height=\"48\"><\/a>\r\n  <ul class=\"nav-links\">\r\n    <li><a href=\"http:\/\/firstfintech.co.uk\/#svc\" data-i18n=\"en\">Services<\/a><a href=\"#svc\" data-i18n=\"zh\">\u670d\u52a1<\/a><a href=\"#svc\" data-i18n=\"hi\">\u0938\u0947\u0935\u093e\u090f\u0902<\/a><a href=\"#svc\" data-i18n=\"es\">Servicios<\/a><\/li>\r\n    <li><a href=\"http:\/\/firstfintech.co.uk\/#about\" data-i18n=\"en\">About<\/a><a href=\"#about\" data-i18n=\"zh\">\u5173\u4e8e<\/a><a href=\"#about\" data-i18n=\"hi\">\u092a\u0930\u093f\u091a\u092f<\/a><a href=\"#about\" data-i18n=\"es\">Nosotros<\/a><\/li>\r\n    <li><a href=\"http:\/\/firstfintech.co.uk\/#val\" data-i18n=\"en\">Values<\/a><a href=\"#val\" data-i18n=\"zh\">\u6838\u5fc3\u4ef7\u503c<\/a><a href=\"#val\" data-i18n=\"hi\">\u092e\u0942\u0932\u094d\u092f<\/a><a href=\"#val\" data-i18n=\"es\">Valores<\/a><\/li>\r\n    <li><a href=\"http:\/\/firstfintech.co.uk\/#adv\" data-i18n=\"en\">Advantages<\/a><a href=\"#adv\" data-i18n=\"zh\">\u4f18\u52bf<\/a><a href=\"#adv\" data-i18n=\"hi\">\u0932\u093e\u092d<\/a><a href=\"#adv\" data-i18n=\"es\">Ventajas<\/a><\/li>\r\n    <li><a href=\"http:\/\/firstfintech.co.uk\/#comp\" data-i18n=\"en\">Compliance<\/a><a href=\"#comp\" data-i18n=\"zh\">\u5408\u89c4<\/a><a href=\"#comp\" data-i18n=\"hi\">\u0905\u0928\u0941\u092a\u093e\u0932\u0928<\/a><a href=\"#comp\" data-i18n=\"es\">Cumplimiento<\/a><\/li>\r\n    <li><a href=\"http:\/\/firstfintech.co.uk\/#news\" data-i18n=\"en\">Insights<\/a><a href=\"#news\" data-i18n=\"zh\">\u8d44\u8baf<\/a><a href=\"#news\" data-i18n=\"hi\">\u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093f<\/a><a href=\"#news\" data-i18n=\"es\">Noticias<\/a><\/li>\r\n    <li><a href=\"http:\/\/firstfintech.co.uk\/contact\" class=\"btn-p\" style=\"padding:10px 24px;font-size:13px;\" data-i18n=\"en\">Contact<\/a><\/li>\r\n    <li><div class=\"lang-sw\"><button class=\"lang-btn active\" onclick=\"ffSL('en')\">EN<\/button><button class=\"lang-btn\" onclick=\"ffSL('hi')\">\u0939\u093f\u0902<\/button><button class=\"lang-btn\" onclick=\"ffSL('zh')\">\u4e2d<\/button><button class=\"lang-btn\" onclick=\"ffSL('es')\">ES<\/button><\/div><\/li>\r\n  <\/ul>\r\n  <button class=\"mob-tog\" onclick=\"this.closest('nav').classList.toggle('menu-open')\">\u2630<\/button>\r\n<\/nav>\r\n\r\n<\/div><!-- .ff-wrap -->\r\n\r\n<script>\r\n(function(){\r\n  var w=document.querySelector('.ff-wrap');\r\n  if(!w)return;\r\n  \/\/ Language switcher\r\n  window.ffSL=function(l){\r\n    w.setAttribute('data-lang',l);\r\n    w.querySelectorAll('.lang-btn').forEach(function(b){b.classList.remove('active')});\r\n    var ab=w.querySelector('.lang-btn[onclick=\"ffSL(\\''+l+'\\')\"]');\r\n    if(ab)ab.classList.add('active');\r\n  };\r\n  \/\/ Scroll nav\r\n  var nb=document.getElementById('ff-nb');\r\n  window.addEventListener('scroll',function(){if(nb)nb.classList.toggle('scrolled',window.scrollY>50)});\r\n  \/\/ Smooth scroll\r\n  w.querySelectorAll('a[href^=\"#\"]').forEach(function(a){\r\n    a.addEventListener('click',function(e){\r\n      e.preventDefault();\r\n      var t=document.querySelector(this.getAttribute('href'));\r\n      if(t){t.scrollIntoView({behavior:'smooth',block:'start'});if(nb)nb.classList.remove('menu-open')}\r\n    });\r\n  });\r\n  \/\/ Scroll animation\r\n  var ob=new IntersectionObserver(function(e){e.forEach(function(t){if(t.isIntersecting)t.target.classList.add('visible')})},{threshold:.08});\r\n  w.querySelectorAll('.anim').forEach(function(el){ob.observe(el)});\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9da5657 e-flex e-con-boxed e-con e-parent\" data-id=\"9da5657\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b563d27 elementor-widget elementor-widget-heading\" data-id=\"b563d27\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-b563d27{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92da31f elementor-widget elementor-widget-text-editor\" data-id=\"92da31f\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-92da31f{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29bca93 e-flex e-con-boxed e-con e-parent\" data-id=\"29bca93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-632f2a8 elementor-widget elementor-widget-heading\" data-id=\"632f2a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-632f2a8{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f29b438 elementor-widget elementor-widget-text-editor\" data-id=\"f29b438\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-f29b438{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc746de e-flex e-con-boxed e-con e-parent\" data-id=\"fc746de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-182a6bd elementor-widget elementor-widget-heading\" data-id=\"182a6bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-182a6bd{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed2009 elementor-widget elementor-widget-text-editor\" data-id=\"6ed2009\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-6ed2009{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b19080f e-flex e-con-boxed e-con e-parent\" data-id=\"b19080f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5935235 elementor-widget elementor-widget-heading\" data-id=\"5935235\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<style>.elementor-element-5935235{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bfaa4d elementor-widget elementor-widget-text-editor\" data-id=\"8bfaa4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t<style>.elementor-element-8bfaa4d{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Services\u670d\u52a1\u0938\u0947\u0935\u093e\u090f\u0902Servicios About\u5173\u4e8e\u092a\u0930\u093f\u091a\u092fNosotros Values\u6838\u5fc3\u4ef7\u503c\u092e\u0942\u0932\u094d\u092fValores Advantages\u4f18\u52bf\u0932\u093e\u092dVentajas Compliance\u5408\u89c4\u0905\u0928\u0941\u092a\u093e\u0932\u0928Cumplimiento Insights\u8d44\u8baf\u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093fNoticias Contact EN\u0939\u093f\u0902\u4e2dES \u2630 Complaints We value your feedback. If you have a complaint about any aspect of our service, please contact us by using any of the following details: Telephone: +44 (0) 20 3872 6670 Post: Compliance Department UK First Limited Interchange House 1st Floor 81-85 Station Road London CR0 2RD Email: complaints@firstfintech.co.uk When contacting us regarding a complaint, please make sure you provide us the following information: \u2013 Your name, contact details and client reference number; \u2013 A detailed description of your concern or complaint; \u2013 Information of what we can do to solve the situation; \u2013 Any other relevant information or documents. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1325","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - UK First Fintech \u2014 FCA Authorised Electronic Money Institution | Online Payments, E-Wallet, Prepaid Card, BIN sponsors<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.firstfintech.co.uk\/ja\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - UK First Fintech \u2014 FCA Authorised Electronic Money Institution | Online Payments, E-Wallet, Prepaid Card, BIN sponsors\" \/>\n<meta property=\"og:description\" content=\"Services\u670d\u52a1\u0938\u0947\u0935\u093e\u090f\u0902Servicios About\u5173\u4e8e\u092a\u0930\u093f\u091a\u092fNosotros Values\u6838\u5fc3\u4ef7\u503c\u092e\u0942\u0932\u094d\u092fValores Advantages\u4f18\u52bf\u0932\u093e\u092dVentajas Compliance\u5408\u89c4\u0905\u0928\u0941\u092a\u093e\u0932\u0928Cumplimiento Insights\u8d44\u8baf\u0905\u0902\u0924\u0930\u094d\u0926\u0943\u0937\u094d\u091f\u093fNoticias Contact EN\u0939\u093f\u0902\u4e2dES \u2630 Complaints We value your feedback. 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